Returns and refunds

We want you to be happy with your Stickylips order.

Returns are accepted within 14 days of delivery, provided that the products are unused, unopened and in their original packaging.

For hygiene and product-safety reasons, we cannot accept returns of opened jars, opened Six Packs or used filters.

If you would like to return an item, please contact us before sending it back so we can provide the correct return instructions.

Customers are responsible for return shipping costs unless the product arrived damaged, defective or incorrect. Original shipping charges are non-refundable unless the return is due to an error on our side.

Once we receive and inspect your return, we will notify you about the status of your refund. Approved refunds will be issued to the original payment method within 5–7 business days. Please note that your bank or payment provider may require additional time to process the refund.

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery and include your order number and photos of the item and packaging. We will arrange a replacement or refund as quickly as possible.

This policy does not affect any mandatory consumer rights that may apply under local law.