Terms and conditions
By placing an order with Stickylips, you agree to the following terms and conditions.
Orders
All orders are subject to product availability and acceptance by Stickylips.
After placing an order, you will receive an order confirmation. We reserve the right to cancel or refuse an order in the event of a pricing error, payment issue, suspected fraud, or product availability problem.
If we cancel an order after payment has been received, the amount paid will be refunded.
Prices & Payment
All prices are displayed in the currency shown on our website.
Payment must be completed using one of the payment methods available at checkout.
Prices, promotions, and product availability may change without prior notice.
Shipping & Delivery
Once your order has been received, we aim to prepare and hand it over to the shipping carrier within 24 hours.
Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been shipped, you will receive a tracking number where available.
Delivery times are estimates and may vary depending on the destination, shipping carrier, customs, weather, or other circumstances outside our control.
Returns & Refunds
Returns and refunds are handled according to our separate Returns & Refunds Policy.
Products must generally be unused, unopened, and returned in their original packaging to qualify for a return.
Opened or used filters and opened product packaging may not be eligible for return for hygiene and product-safety reasons.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us as soon as possible with your order number and photos of the product and packaging.
Where appropriate, we will arrange a replacement or refund.
Product Information
We do our best to display product descriptions, images, sizes, and colors as accurately as possible.
However, colors may appear slightly different depending on your screen or device.
Small variations in packaging or presentation may occur without affecting the function or quality of the product.
Product Use
Stickylips products must only be used in accordance with applicable laws and regulations in your country or region.
By purchasing from our shop, you confirm that you are legally permitted to purchase and use the products you order.
Stickylips products are not intended to diagnose, treat, cure, or prevent any medical condition.
Availability
Products may occasionally become unavailable after an order has been placed.
If we are unable to supply a product, we may offer a replacement, store credit, or refund.
Intellectual Property
All Stickylips trademarks, logos, product designs, images, graphics, text, and other content on this website are the property of Stickylips or are used with permission.
They may not be copied, reproduced, modified, or used commercially without our prior permission.
Limitation of Liability
To the extent permitted by applicable law, Stickylips is not responsible for delays, losses, or damages caused by shipping carriers, customs authorities, incorrect customer information, misuse of our products, or circumstances outside our reasonable control.
Nothing in these terms limits any rights that cannot legally be excluded under applicable consumer protection laws.
Changes to These Terms
We may update these Terms & Conditions from time to time.
The version published on our website at the time of purchase will apply to your order.